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Contact UsTo see the progress of your delivery, enter the code from your shipping confirmation email. You can use either your order number or your carrier tracking number.
At Cariba Foods, we take pride in creating high-quality Caribbean-inspired food products made with care and freshness. Because our items are food-based and perishable, certain restrictions apply to returns and refunds to ensure safety and compliance with food-handling regulations.
Due to the perishable nature of food, we do not accept returns once an order has left our facility. However, if your order arrives damaged, defective, or incorrect, we will gladly offer a replacement or refund.
For health and safety reasons, we cannot accept returns or exchanges for:
All perishable food items are considered final sale unless damaged or incorrect upon arrival.
If your order arrives damaged, defective, or not as described, please contact us within 3 days of delivery at hellocariba@gmail.com with:
Once reviewed, we’ll issue a replacement shipment or a refund to your original payment method. You will not be responsible for return shipping costs if the issue was our fault.
Approved refunds will be processed within 5–7 business days after confirmation. You’ll receive an email notification once your refund has been issued. Depending on your bank or payment provider, it may take additional time for the credit to appear in your account.
Because we prepare and pack items quickly to maintain freshness, orders cannot be canceled once they are processed. If you need to make a change, contact us as soon as possible at hellocariba@gmail.com, and we’ll do our best to assist before shipment.
In rare cases where we request a product to be returned for inspection, we’ll provide a prepaid return shipping label. Unauthorized returns or packages sent without prior approval will not be accepted.
